Return & Refund Policy

1. Return Eligibility

We accept returns for products that meet the following criteria:

• Return request initiated within 30 days of delivery
• Products are unused, undamaged, and in original packaging
• All original tags, labels, and documentation are intact
• Products are not custom-made or specially ordered items
• Proof of purchase (invoice or receipt) is provided

Non-Returnable Items

The following items cannot be returned:

• Custom-manufactured or specially ordered products
• Products that have been installed or used
• Consumable items (oils, lubricants, chemicals)
• Products damaged due to misuse or improper storage
• Items purchased during clearance or final sale

2. Return Process

To initiate a return, please follow these steps:

Step 1: Contact Us

Reach out to our customer service team within 30 days of delivery:

Provide your order number, product details, and reason for return.

Step 2: Return Authorization

Our team will review your request and provide:

• Return authorization number (RAN)
• Return shipping instructions
• Return address details

Step 3: Package and Ship

• Pack items securely in original packaging
• Include all accessories, manuals, and documentation
• Clearly mark the RAN on the outside of the package
• Ship to the provided return address

Step 4: Inspection and Processing

Once we receive your return:

• Items will be inspected within 3-5 business days
• You'll receive an email confirmation of receipt
• Refund or replacement will be processed if approved

3. Refund Policy

Refund Method

Refunds will be issued using the original payment method:

• Bank transfer refunds: 7-10 business days
• Credit card refunds: 10-14 business days
• Cash purchases: Bank transfer or store credit

Refund Amount

• Full product price will be refunded for eligible returns
• Original shipping costs are non-refundable
• Return shipping costs are the customer's responsibility unless the return is due to our error
• Restocking fee of 15% may apply to certain items

4. Damaged or Defective Products

If you receive damaged or defective products:

• Contact us immediately upon delivery (within 48 hours)
• Provide photos of the damage or defect
• We will arrange for pickup at no cost to you
• Replacement or full refund will be provided
• We cover all return shipping costs for damaged/defective items

5. Wrong Item Shipped

If we shipped the wrong item:

• Contact us within 7 days of delivery
• We will arrange pickup of the incorrect item
• Correct item will be shipped at no additional cost
• Full refund available if you prefer not to receive the correct item

6. Exchanges

We offer exchanges for:

• Different sizes or specifications of the same product
• Alternative products of equal or greater value
• Defective items replaced with identical working items

Exchange requests must be made within 30 days of delivery and follow the same return process.

7. Cancellations

Before Shipment

• Orders can be cancelled free of charge before shipment
• Full refund will be processed within 5-7 business days

After Shipment

• Standard return policy applies
• Shipping costs are non-refundable
• Return shipping costs apply

Custom Orders

• Cannot be cancelled once production has started
• Cancellation fee of 25-50% may apply depending on production stage

8. International Returns

For international orders:

• Customer is responsible for return shipping costs
• Customer is responsible for any customs duties or taxes
• Extended processing time may apply (14-21 days)
• Contact us before shipping to receive return authorization

9. Warranty Claims

Products under manufacturer warranty:

• Must be returned to manufacturer for warranty service
• We will facilitate the warranty claim process
• Warranty terms vary by manufacturer
• Contact us for warranty claim assistance

10. Contact Information

For return inquiries or assistance:

• Address: Plot 36 Ilebare Street, Odogunyan, Ikorodu Lagos, Nigeria
• Business Hours: Monday-Friday, 8AM - 6PM WAT